Tips, guides, and insights for F&B businesses in Indonesia
New users who are confused in the first 5 minutes often never come back. We built an onboarding wizard to make the first setup smooth — here's the story behind it.
Read moreIn a multi-tenant system, all businesses share the same infrastructure. But their data? Must be completely isolated. Here's how we ensure your data never leaks to another business.
Read moreToo many notifications are just as bad as none. Here's the story behind CrescendPOS's notification center and our philosophy on when it's okay to interrupt users.
Read moreA dashboard crammed with data isn't necessarily useful. We chose to show what's actionable and hide what's noise — here's the story behind those decisions.
Read moreEmail-password login for cashiers isn't realistic in the field. We built a 4-digit PIN system that makes switching cashiers take 2 seconds — without sacrificing accountability.
Read moreAdding a PIN step to discounts and voids feels like friction. But the visibility it creates is worth far more than the 5 seconds it takes. Here's the product decision behind it.
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Customer is still deciding, but the queue keeps moving. Without held orders, the cashier is trapped: wait or skip. Here's the story of a seemingly simple feature that changed how cashiers handle rush hour.
Read moreThe payment flow is the last 30 seconds of every transaction. But if those 30 seconds are slow or confusing, the ripple effect hits your entire operation. Here's why we count every tap in the payment flow.
Read moreOverride isn't about not trusting your cashier. It's about building a system that protects everyone — cashier, manager, and the business — from preventable mistakes.
Read moreNotifications sound like a small feature. But in a multi-cashier business running all day, how you get the right information to the right person at the right time is fundamental.
Read moreMost POS systems charge the same price whether you're a tiny food stall or a busy restaurant. We chose a different model — one where your POS cost follows your revenue. Here's why and how it works.
Read moreMost POS systems treat shift management as an afterthought. We built it into the foundation. Here's the story behind that decision and why it matters.
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